Refund policy

Returns and refunds

You have 90 days from delivery to return your blender for a full refund. Three months is long enough to know whether it earned its place on your counter. If it did not, that is reason enough.

How to start a return

Email support@ridgeblend.com with your order number and a sentence about what went wrong. We reply within one business day with instructions.

Condition

The blender should come back in a condition where it can be assessed. It does not have to be unopened, and we expect you to have used it. That is the point of giving you ninety days.

Refunds

Once the return is confirmed, the refund goes back to the original payment method within 5 to 10 business days, including anything you paid at checkout.

Faulty or damaged on arrival

If the blender arrives damaged, does not charge, or stops working, send us a short video or a photo at support@ridgeblend.com. We send a replacement or refund you without asking you to ship anything back.

Cancelling an order

Orders can be cancelled free of charge until they are dispatched. After that, use the 90 day return above.